Guarantee

Support services

 

You'll find our approach to customer service truly refreshing...

 

Unlike other hosting companies that make you wait for "normal" business hours simply to get the help you deserve, we are on duty 24/7 which includes all holidays!

 

Money back guarantee

 

Our 14 day money back guarantee is clear and simple: If you are not satisfied with our web hosting services - you can request a refund.!

 

We can do this because we are confident that we will surprise you with our service, professionalism, technical capability and our commitment to your being the only web hosting company you will ever need.

 

We know that it is not easy to trust a web hosting company if you have been disappointed before with unfulfilled promises and unreliable servers and support. That is why we want to give you a peace of mind with both our 14 days web hosting guarantee and also our uptime guarantee. We offer some of the best guarantees in the web hosting industry because we know well that trust is earned one customer at a time. Initial 14 Days Money Back Guarantee! If you are not satisfied with your web hosting account for any reason, you may cancel your web hosting account within fourteen (14) days of your account creation date and request to receive a full refund. No hassles, no delays, and no questions asked!

 

All cancellation and refund request must be made by the official account holder for the hosting account. For security reasons, to cancel a hosting account you must submit a ticket to cancellation department. You must request the refund on the cancellation ticket and then you will receive it within 14 days of account cancellation.

 

Please note that we can only refund back to the same credit card or method in which the latest fees were paid to us. REFUNDS WILL NOT INCLUDE ANY OTHER CHARGES INCURRED BY CUSTOMER SUCH AS SET-UP FEES AND ADDITIONAL SERVICE CHARGES (including additional disk space, SQL or MySql database fees, domain pointer fees, sub-domain fees, SSL certificate fees, bandwidth overage fees, site uptime availability credits, etc).

 

Refunds do not apply to accounts that have been suspended or cancelled for violating our Web Hosting Terms Of Service . For more information you can read the terms.